Camera and Video
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Hi there and welcome
I want to ensure there is no dirt or sand which can cause the Lens to malfunction.
Can you turn the camera upside down.
then put it on something that vibrates it such as an electric razor, so to dislodge anything stuck.
Then power the camera on and off a few times to see if it dislodges anything that is causing the jam, which results in this message.
Let me know if it then functions please.
ok, remove the battery then hold the shutter button down for 60 seconds, then release.
Then put the battery back in, turn on the camera and tell me if it now starts correctly please.
It is the motor or gearing that drives the Lens that has faulted.
We have ruled out all other causes for this
I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.