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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 31285
Experience:  Extensive knowledge in a very wide range of subjects
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I have a PowerSaver IS HD cannon camera. I am getting an

Customer Question

I have a PowerSaver IS HD cannon camera. I am getting an error message
Lens error Will shut down automatically Restart camera. Restarting does not work.
I am getting ready to leave on an extended vacation and need my camera. Do you have an solutions that I might be able to immediately use.
Thank You
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.

Hi there and welcome

I want to ensure there is no dirt or sand which can cause the Lens to malfunction.

Can you turn the camera upside down.

then put it on something that vibrates it such as an electric razor, so to dislodge anything stuck.

Then power the camera on and off a few times to see if it dislodges anything that is causing the jam, which results in this message.

Let me know if it then functions please.

Customer: replied 1 year ago.
I tried it several times but it did not dislodge the lens
Expert:  Richard replied 1 year ago.

ok, remove the battery then hold the shutter button down for 60 seconds, then release.

Then put the battery back in, turn on the camera and tell me if it now starts correctly please.

Customer: replied 1 year ago.
Did not work
Expert:  Richard replied 1 year ago.

Thanks

It is the motor or gearing that drives the Lens that has faulted.

We have ruled out all other causes for this

I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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