Camera and Video
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Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Please take a couple pictures with the screen black and transfer them to your computer. Are the pictures black? This will tell us if the screen is the problem or something else is.