I'm sorry to hear that. Also of customers have the same issue.
The problem is now you have the wrong printer driver installed in your computer and that is why you are having this problem.
I could help you better over the phone if you are in the US. If so please accept the offer for a phone call so I can direct you how to fix this.
If you don not want me to call thats ok too I can try doing it online. It would just be easier on the phone;-)