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Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11653
Experience:  25+ Years Experience in Computers and Electronics
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My canon eos rebel is saying that my sd card is set to

Customer Question

My canon eos rebel is saying that my sd card is set to locked but it is not. I put in a brand new card and it said the same thing. The switch on the sd card is set to unlocked but the camera still says it is locked and won't take pictures.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Michael Hannigan replied 1 year ago.

Hello my name is ***** ***** help with your Canon Camera issue.

The problem that you are having with your Canon Rebel EOS REBEL T3 is very well known by Canon and they have recommended two solutions due to the fact that Inside the card slot, there's a sensor that detects which position the switch is in.

- So the first solution might not apply to you as you have stated you made sure particles of Dust and Debris have been cleared using COMPRESSED AIR.

- Second solution is by downloading the latest FIRMWARE UPDATES that would reset many if not all the sensors within the camera back to default settings.

If both solutions fail to get the functionality back and running, I would suggest to contact CANON to check for a possible recall on this matter.

Customer: replied 1 year ago.
What is the website address I need to download the firmware to reset my camera?
Expert:  Michael Hannigan replied 1 year ago.

Hello there!

Here is the information you requested and Follow each step accordingly..

Go to the link below:

- http://www.usa.canon.com/cusa/home

- then on the search box (next to the small RED SEARCH ARROW) type: EOS REBEL T3

- It's very important the you choose the right item on that list by checking the full model number and select DRIVERS AND SOFTWARE, THEN CLICK ON FIRMWARE to follow the proper steps on the installation.

IF THE PROBLEM PERSISTS MAKE SURE TO CONTACT CANON SUPPORT.

Canon Customer Support Center

Hours:Monday-Friday 8:00 a.m. - 12:00 midnight. EST,
Saturday 10:00 a.m. - 8:00 p.m., excluding holidays

Phone:1-800-OK-CANON (toll free)
1-***-***-****

Customer: replied 1 year ago.
Thank you. My internet is down at the house so I can't download anything right now. I'll try this out when I go to the office on Monday. I'll let you know. Thank you.
Expert:  Michael Hannigan replied 1 year ago.

Thank you for the update. I look forward to finding out how you make out.

I would appreciate a moment of your time to rate my level of service using the okay, good, or excellent rating icons at your convenience. It will not affect our ability to communicate.

Mike