Hi this means the problem is in your camcorder unfortunately,
The problem you have isn't software related but rather the port hardware on the Camera.
This one will need service by a camera repair shop or any local home electronics store.
Many Sears stores will take this in for the fix and bot are excellent with price and reliable;-)
This problem is a simple part but this camera was assembled using surface mount components and there is specialized equipment needed to replace the part.
I wish I had better news for you but the good part is it is worth the cost of the repair.
In any case, I will stick with you until this is complete.
Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,
Then you can reach me by simply replying to this message anytime.
Thank you and have a nice evening.