How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan Your Own Question

Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1447
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
1567601
Type Your Camera and Video Question Here...
Dan is online now
A new question is answered every 9 seconds

I need help i cannot get my camera to download my pictures

Customer Question

hi i need help i cannot get my camera to download my pictures on my computer is there anyway you can help i have tried everything thank you virginia xxxx email is***@******.***
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. Can you tell me please what version of Windows you are using and also, do you have an SD card inserted in the camera?

Customer: replied 1 year ago.
as to the card in the camera an for the type fo windows im not sure
Expert:  Dan replied 1 year ago.

What type and how old is your computer?

Expert:  Dan replied 1 year ago.

My apologies, but I am unable to contact you by phone at this time.

Customer: replied 1 year ago.
my computer is emachine its a few yrs old
Expert:  Dan replied 1 year ago.

Do you know if it has a multimedia port? That would allow you to insert the SD card from your camera directly into the computer. You can copy the photos that way.

Customer: replied 1 year ago.
it has a multimedia port an my computer is windows vista
Expert:  Dan replied 1 year ago.

Okay good. If you remove the SD card from the camera, you can insert it into the media port on the computer. It will detect it as an external hard drive and you will then be able to copy the photos from the card to the computer.

Customer: replied 1 year ago.
ok ill try that do you want me to stay on this site
Expert:  Dan replied 1 year ago.

Please do. That way I will be right here if you need further assistance.

Customer: replied 1 year ago.
thanks
Expert:  Dan replied 1 year ago.

Glad to do it!

Customer: replied 1 year ago.
when i put it in sorry what exactly what will it do
Expert:  Dan replied 1 year ago.

Your computer should recognize it and open a menu window that gives you the option to view the files on the card.

Customer: replied 1 year ago.
im not a very good computer person but trying
Expert:  Dan replied 1 year ago.

No problem, that's why I'm here!

Expert:  Dan replied 1 year ago.

How's it going?

Expert:  Dan replied 1 year ago.

Were you able to find your photos?

Customer: replied 1 year ago.
no that is not my issue it will not let me dowload the pictures from the camera to the computer
Expert:  Dan replied 1 year ago.

How are you trying to download them? Are you connecting the camera to the computer using a cable, or do you have the camera dock?