Hello and thank you for your question, I look forward to assisting you today. Can you tell me please what version of Windows you are using and also, do you have an SD card inserted in the camera?
What type and how old is your computer?
My apologies, but I am unable to contact you by phone at this time.
Do you know if it has a multimedia port? That would allow you to insert the SD card from your camera directly into the computer. You can copy the photos that way.
Okay good. If you remove the SD card from the camera, you can insert it into the media port on the computer. It will detect it as an external hard drive and you will then be able to copy the photos from the card to the computer.
Please do. That way I will be right here if you need further assistance.
Glad to do it!
Your computer should recognize it and open a menu window that gives you the option to view the files on the card.
No problem, that's why I'm here!
How's it going?
Were you able to find your photos?
How are you trying to download them? Are you connecting the camera to the computer using a cable, or do you have the camera dock?