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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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As I try to transfer pictures from my Canon PowerShot A590

Customer Question

As I try to transfer pictures from my Canon PowerShot A590 to my computer, I plug the USB cable into the computer and the pictures disappear. I remove the plug and the pictures reappear. This is something new, I have transferred thousands of pictures in the past without a problem.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Do you mean after plugging in the camera to the computer, then the pictures are not showing in the camera's device icon on the computer?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you

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