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Neil
Neil, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3735
Experience:  NZCE Electronics and Computing
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Help! I took pictures at a friend's wedding. I looked at the

Customer Question

Help! I took pictures at a friend's wedding. I looked at the pictures throughout the day, then put camera away. I took it out about a month later to edit the photos and I couldn't find them. The SD card says "uploading" and "importing" but then says "no images." I have had several tech friends try and help me recover the photos and just today took camera to Geek Squad. They are telling me the SD card is faulty. I am desperately hoping I don't have to tell my friend there are no photos from her special day. Please advise.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Neil replied 1 year ago.

Hi

1. First try putting the card into a card reader on a PC and see if you can see the images when viewing the card from a PC.

2. If no luck then download the free copy of Recuva: https://www.piriform.com/recuva and run the software with the card connected to the computer. If still unable to see files...

3. Return the card to the camera and try to format the card, if successful return the card to the compute and run the recuva software again

4. If won't format then try a format in the PC rather than the camera and run the reuva software again

5. If still no luck then I'm afraid the card has an internal hardware failure and is not recoverable...

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