Thank you for entrusting me with your question, my name is ***** ***** I look forward to assisting you. Please note, click on Reply to Expert tab to reply to me in the reply box that pops open or, if the reply box is showing, just type your reply to me there. And please don't forget to rate me positive when we are finished. Let's get you fixed up so you can be on your way.That camera is compatible with Windows 7, there is something that is not right. Switch the USB cable for another one. If that still gives you the same message, bookmark this page, and restart your computer with the camera plugged into your USB port. Please tell me the results.
Ok, some USB ports are connected to a hub that will give you the same message. I want you to try other USB ports, and tell me if that triggers Windows to install the driver.
I don't handle the customer payments, that is done through customer service, and it will be refunded if we cannot solve the problem. Have you tried the other USB ports as I suggested?
Well that's odd, the website says it's compatible with Windows 7, but the user manual says only up to XP. That is the problem right there. Sorry that I found misinformation at first. We have a work around for this situation...
You can use a video grabber, click here. This will allow you to import the videos to Windows 7 by using the AV out jack on your camera. This device will convert the video into a format that Windows 7 will recognize, and you'll be able to transfer your videos.