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Russell H.
Russell H., Service Tech
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How do you solve the Error 30 problem on a Canon 5D ll?

Customer Question

How do you solve the Error 30 problem on a Canon 5D Mark ll?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Error 30 relates to a shutter malfunction.

Shutter problems are delicate and involve a delicate mechanism. There is not much one can do about such a problem, aside from trying to reset the camera, or give it a bit of power-down-rest time - as you have already done.

And of course, sending the camera in for repair. Disassembly of the delicate shutter mechanism is done by expert camera repair-persons at Canon, with the proper tools and lots of practice and knowledge of what to do about various shutter mechanism malfunctions. Canon repair is by and large fairly highly rated for turnaround time etc.

Canon Repair can be engaged through:

https://www.usa.canon.com/cusa/consumer?pageKeyCode=onlineRepairLanding

or by calling 1-800-OK-CANON. If your camera is fairly new (less than a year old, usually) then the repair would be covered by warranty.

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