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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have downloaded VIEWNX2 to my computer. When I attach USB

Customer Question

I have downloaded VIEWNX2 to my computer.
When I attach USB from camera to computer it will not give me an option to transfer photos from the camera.
When I click "transfer now" nothing happens!!!!
What am I doing wrong please?
The camera is a COOLPIX S6800
Any help is appreciated.
Many thanks
Mal Stewart
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. What type of computer and version of Windows are you using, and are you using the USB cable that came with the camera?

Customer: replied 1 year ago.
Hello Dan.
I am using a Hewlett Packard Pavilion laptop.
Windows 8.1
USB is one that was supplied with the camera.
Mal
Expert:  Dan replied 1 year ago.

Okay thank you. Are you trying to copy photos from the cameras internal memory or from a memory card inserted into the camera?

Customer: replied 1 year ago.
Memory card inserted in camera. Sandisk 16GB -40MB/s
Expert:  Dan replied 1 year ago.

Make sure the camera is off when you connect it to the computer and try the transfer again. Let me know please.