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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have an Elura 70 and trying to transfer my video to my windows

Customer Question

I have an Elura 70 and trying to transfer my video to my windows 7 pc. My pc isn't recognizing the camcorder when connected via USB or Firewire output. How can I transfer my video? Is there a way to transfer the video, on the tape, to the internal SD card?
Thank you,
Steve
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Chris Lindsey replied 1 year ago.
Hello, my name is ***** ***** I would like to personally welcome you to JustAnswer.This issue can be due to a driver config corruption in your operating system.What would be best is connecting to your computer via remote software and get the issue squared away.I will send over the request now. Let me know the best time for you. Chris
Customer: replied 1 year ago.
Can you send me instructions via email?
Expert:  Chris Lindsey replied 1 year ago.
Hi,
As this is an issue that has multiple corruptions, I will need to connect to your computer in order to fix it.
If I was to explain it over via e-mail, we will have to go through a lot of trial and error that would take multiple hours.
Please accept my request for Remote Support and let me know a time that would be good for you so we can get started.
Chris

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