How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I can't get my EOS Rebel XSI to download pictures from my sim

Customer Question

I can't get my EOS Rebel XSI to download pictures from my sim card.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Does camera show pictures saved on memory card?
- What Windows running in your computer that is being hooked to camera?
Thanks.
Customer: replied 1 year ago.
My operating system is Windows 7. Yes,I can preview my pictures in the camera.
Expert:  Shahid replied 1 year ago.
OK, have you tried to plug the memory card in computer then click on Start > Computer and find Mass Storage device icon that may appear?
Customer: replied 1 year ago.
Yes, there are 3 files with pictures I have taken previously but no sign of the ones I just took.
Expert:  Shahid replied 1 year ago.
Is there any other folder visible or just one folder contains those three picture files?
Customer: replied 1 year ago.
There are 3 files: DCIM (with my other pictures) MISC and NCFL, both empty.
Expert:  Shahid replied 1 year ago.
OK, please click on Tools link on Computer window (where you see drive icons) and select Folder Options, a pop up window will open, click on View tab and select Show Hidden Files, Folders and Drives option.
Click Apply and OK to close that window.
Now click on DCIM folder, do you get new picture files there?
Customer: replied 1 year ago.
I'm sorry, you lost me. I don't see a tools link; just a list of the drives.
Expert:  Shahid replied 1 year ago.
Sorry about it, please check tool bar on top of Computer window where you would see Files, Edit, View, Tools and Help links.
Expert:  Shahid replied 1 year ago.
Please check following link to view an image where Tools is marked with red arrow and I hope will help..
http://i.imgur.com/05VLC6v.jpg
Customer: replied 1 year ago.
Mine doesn't say that. I see Organize System properties, Uninstall or change program, Map network Drive, and Open control Panel
Expert:  Shahid replied 1 year ago.
OK, please click on Start button on lower left of screen, you will see "search program and files" option at bottom on pop up, type 'show hidden files' and hit Enter key to get required Folder Option pop up window and select "show hidden files, folder or drives" option to go.
Customer: replied 1 year ago.
Ok, did that. Clicked ok at bottom of screen - it wouldn't let me use the apply button. Not sure what I'm looking for....
Expert:  Shahid replied 1 year ago.
Normally the option set on "Don't show hidden files.." and if you select "Show hidden files..." then it will enable Apply button.
Customer: replied 1 year ago.
I changed it to Show Hidden Files, but it didn't enable the apply button. Do I need to click the Reset Folders option at the top?
Expert:  Shahid replied 1 year ago.
No, please do not click on reset-folder option.
Can you reboot your computer and check the memory card for fresh picture files?
Customer: replied 1 year ago.
ok.
Expert:  Shahid replied 1 year ago.
Thanks.
Customer: replied 1 year ago.
I was working on a deadline and ran out of time. Took the SIM card to my editor and he downloaded it to his computer without any problem.
Expert:  Shahid replied 1 year ago.
OK, so rebooting the computer didn't work either?

Related Camera and Video Questions