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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6007
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I don't my Canon PowerShot Elph 500HS. It looks fine, but

Customer Question

I don't my Canon PowerShot Elph 500HS. It looks fine, but now it looks fine, but now the lens won't close. Whne I try to take a picture I get and error message that says
"Lens error
Will Shut down automatically
Restart Camera"
I have tried to shut it off, but I can't. Any suggestions?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.
Hi,

My first inclination is to assume that a lens error is the problem itself, but first, there is one more likely possibility, lack of sufficient power as the local techs indicated. Remove the battery, check the pins or connectors in the battery compartment, and make sure that they are positioned correctly to contact the battery. Then use a q-tip with alcohol to clean and dry them. It is also a known issue that digital cameras circuitry can also become much more sensitive to the lower power level produced, so if you have been using the same rechargeable batteries for the life of the camera (more than 2-3 years), yours is coming up on 5, then the power capacity of the battery may not be high enough anymore to handle the increased load. A new battery may be the answer.
The lens error indicates that the movement is inhibited possibly by sand or grit. It also may be misaligned or an internal component has failed. Here are a couple of links to some other things to try. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but since yours is probably no longer under warranty, they may save you an expensive repair bill. An older Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time.

Copy and paste the links into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

If the "do it yourself" approach doesn't work out for you and you need conventional repair please see the note below

Note: Considering the age and present value of this camera, paying the cost of having it repaired , approximately $100 may not be worth it . The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A good used or refurbished Canon PowerShot Elph 500HS is can be purchased for around $50 - $95 and I've seen a brand new one online for as low as $130

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you
Customer: replied 1 year ago.

still won't work :(

Expert:  Russell A. replied 1 year ago.
Which procedures did you try?

Also, please be aware that resolving this issue can take multiple attempts. With some units that have had this problem it has taken me up to 6 or 7 hours of manipulation to make the lens move freely.
Customer: replied 1 year ago.

I want a refund