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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Nikon D3000. Recently, it stopped letting me

Customer Question

Hi! I have a Nikon D3000. Recently, it stopped letting me take photos in any mode. If I press the shutter button, the lens unfocused and then focuses again, but it will not take a photo. The Exposure Indicator is flashing and appears to be fully underexposed, but I can't seem to change it back. In Manual, I managed to adjust the exposure, but it seems like the lens moves to focus but the indicator is still flashing and it will not take a photo when the button is fully depressed. I'm not sure what to try next, but I've spent a few hours online and with manuals to no avail. Thanks!
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.
Hi,
First, set the AF / M switch (on the camera body to the lower right side of the lens) to M and try to take a shot. If the shutter fires, please let me know if not, please continue.
Next, try a hard reset. remove the lens, memory card and battery, and switch the camera to the ON position. Allow the camera to sit idle for 30 minutes. Then, switch the camera to OFF, re install the battery, memory card and lens, switch it on and try to fire the shutter while still in M (manual) mode. Please let me know the result.
If you have access to a second lens, please try it. So that we can determine if the problem is bein caused by the lens or the camera body.
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you
Customer: replied 1 year ago.
I have the lens (18 - 55mm) to M and the camera set to the green Auto setting. The shutter fires with these settings but the image is blurry.For kicks, I tried the hard reset as described, but the result is the same, blurry, dark images.I just tried the 55-200 mm lens. The image is much more sharp.What do you think?
Expert:  Russell A. replied 1 year ago.
If you adjust the focus ring on the camera can you clear up the blurry image?
Customer: replied 1 year ago.
Hi! I'm sorry for the delay in getting back to you. I unexpectedly had to travel today.Using the focus ring on the 18-55mm did clear up the image, however only the object in focus appears on the image but the background is black. When I tried the 55-200mm lens, the shots where I used the flash came up as all black. Without the flash were darker than you'd expect, but I still saw the image that I was going for.Could there be something going on with a light sensor?
Expert:  Russell A. replied 1 year ago.
Yes, while fairly unusual, a sensor failure would explain these symptoms since the problem is present with both lenses. Just to make sure that a unique setting or a static electric lock up is not causing this, use the reset button (shown as #23 on page 2 of your manual). If you don't have it handy, you can download a PDF copy at the link below. http://download3.nikonimglib.com/archive1/g1CHr00ZrbKa00fyKOs71OP8JY90/D3000UM_NT%28En%2902.pdf If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied. If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.Thank you
Expert:  Russell A. replied 1 year ago.
Yes, while fairly unusual, a sensor failure would explain these symptoms since the problem is present with both lenses. Just to make sure that a unique setting or a static electric lock up is not causing this, use the reset button (shown as #23 on page 2 of your manual). If you don't have it handy, you can download a PDF copy at the link below. http://download3.nikonimglib.com/archive1/g1CHr00ZrbKa00fyKOs71OP8JY90/D3000UM_NT%28En%2902.pdf If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied. If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.Thank you
Expert:  Russell A. replied 1 year ago.
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you