How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Louie Your Own Question

Louie
Louie, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11753
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your Camera and Video Question Here...
Louie is online now
A new question is answered every 9 seconds

Ref. Sony Camera DSC-F828, serial #(###) ###-#### ***** is blocked

Customer Question

Ref. Sony Camera DSC-F828, serial #(###) ###-#### ***** is blocked with blinking ERROR MESSAGE: C:13:01, Memory stick error. I have tried out all (3) memory sticks I have and get the same error message, hence it has nothing to do with the individual memory stick(s). The error message appears in all camera settings. I also changed the batteries with no better results.
Thank you for your response.
Werner R. Stutz
Pawling, NY
e-mail:***@******.***
Phone:(###) ###-####
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Louie replied 1 year ago.
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, consider test/use the memory sticks with a card reader attached to a USB port of a computer even if just to completely eliminate them as suspects.Still, the described symptom almost always point to an internal hardware issue or more particularly, possible suspects after a review of the Service Manual are:• main board (least likely);• flex cable (likely);• memory stick connector/contact pin(s) (most likely). Please click HERE.All of the above would require that the Sony DSC-F828 be opened up for visual inspection, voltage/continuity/resistance checks, confirm faults and effect repairs.I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.Are you then considering a DIY (do-it-yourself) repair approach?Please post back you would want to approach this and/or should additional information be needed.