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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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What is lens error 27 and how do i correct it?

Customer Question

what is lens error 27 and how do i correct it?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.
Hi,
My first inclination is to assume that a lens error is the intermittent problem itself, but first, there is a more likely possibility, lack of sufficient power.
Remove the battery, check the pins or connectors in the battery compartment, and make sure that they are positioned correctly to contact the battery. Then use a q-tip with alcohol to clean and dry them.
It is also a known issue that digital cameras circuitry can also become much more sensitive to the lower power level produced, so if you have been using the same rechargeable batteries for the life of the camera (more than 2-3 years), yours would be around than 8, then the power capacity of the battery may not be high enough anymore to handle the increased load. A new battery at the link below, may be the answer.
http://www.amazon.com/EasyShare-Digital-Camera-Replacement-Battery/dp/B000F7EBNK
If the above does not solve the issue please continue as it is very likely that the problem is a lens error.
Lens errors are a common problem. Dirt can get into the gears or the lens can become misaligned from being carried in pockets, purses or at the beach. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but they may save you an expensive repair bill. The three links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. The lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser. Pay special attention to the opening statement at the first link if there is any chance of warranty repair.
http://www.e18error.com/repair.html
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
If the "do it yourself" approach doesn't work out for you and you need conventional repair suggestions please let me know.
Note: Considering the age and present value of this camera, paying the cost of having it repaired , approximately $80 (If parts were still available) really depends on how attached to the camera you are. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A used or refurbished Easy share C763 can be purchased for about $25-$40.
Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you
Expert:  Russell A. replied 1 year ago.
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you

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