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Richard, Technician
Category: Camera and Video
Satisfied Customers: 33011
Experience:  Extensive knowledge in a very wide range of subjects
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I have owned the Canon Power Shot N100 months and dropped

Customer Question

I have owned the Canon Power Shot N100 for 5 months and dropped it today.
The unit turns on and lense extends, but the error message displayed on the screen says= LENS ERROR- will shut down automatically. Will restart camera.
Can't seen to clear the error code. Any suggestions would be greatly appreciated.
Diane Pringer ***@******.***
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When the lens extends are you able to control the Lens at all? Or you straight away get this error?
Customer: replied 1 year ago.
Hello Richard,
The lens auto extends fully before the error message displays on the screen. Once the error message appears the lens immediately retracts and the camera shuts off.
Expert:  Richard replied 1 year ago.
Remove the batteries and wait 15 minutes to let the power drain.
Then put the batteries back in the canon and tell me if it then functions correctly or if it still does this please.
Customer: replied 1 year ago.
Hello Richard,
I waited 15 min. with the battery out; popped it back in and the error message returned:( Any other advice?
Expert:  Richard replied 1 year ago.
Sorry but you have damaged either the mainboard or the drive motor for the lens which is sending out an error and to shut down.
I am really sorry about this and you are going to have to replace the camera. I say replace as a camera such as this to have a hardware diagnostics performed and then have the faulting component replaced, will exceed the value of a replacement camera.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
I appreciate your help and advice. Have a great week!
Expert:  Richard replied 1 year ago.
Your most welcome and you too a great week.
If you need anything else, please let me know and please remember the service rating via one of the stars at the top of the screen then submit.
Thank you