How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Good Morning, my nikon p500 is not capturing photos. The camera

Customer Question

Good Morning, my nikon p500 is not capturing photos. The camera is turned off and when i click the shutter release button it makes a beep noise, it doesnt "click" or save the photo. Any suggestions? There are no other error messages appearing on the screen.
thanks!
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.
Hi,
When you press the shutter button halfway does the lens move (attempt to focus)?
Have you performed a reset?
Customer: replied 1 year ago.
Hi - no the lens does not move. And yes, i have done a reset.
Expert:  Russell A. replied 1 year ago.
Hi,
My first inclination is to assume that a lens error is the problem itself, but first, there is one more likely possibility, lack of sufficient power. Remove the battery, check the pins or connectors in the battery compartment, and make sure that they are positioned correctly to contact the battery. Then use a q-tip with alcohol to clean and dry them. It is also a known issue that as digital cameras age, circuitry can also become much more sensitive to the lower power level produced, so
It is also a known issue that digital cameras circuitry can also become much more sensitive to the lower power level produced, so if you have been using the same rechargeable batteries for the life of the camera (more than 2-3 years), then the power capacity of the battery may not be high enough anymore to handle the increased load. A new battery may be the answer.
If the above does not solve the issue please continue as it is very likely that the problem is a lens error.
Even if the lens extends, it is quite possible that it does not make it to the correct sensor point due to an obstruction like a grain of sand or residue build up. A lens position error will halt the camera shooting process. Lens errors are a common problem. Dirt can get into the gears or the lens can become misaligned from being carried in pockets, purses or at the beach. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but they may save you an expensive repair bill. The two links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. ***A Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit.*** These procedures are effective about 60% of the time. Copy and paste the links into your browser.
http://www.e18error.com/repair.html
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.
If the "do it yourself" approach doesn't work out and you need conventional repair suggestions please let me know.
Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you
Customer: replied 1 year ago.
Hi - thanks for your help. i will go and buy a new battery. where can you find these types of batteries?
Expert:  Russell A. replied 1 year ago.
Hi,
You can get the battery from the two links below:
http://www.amazon.com/Nikon-Coolpix-Digital-Camera-Battery/dp/B004U2FVK8
http://www.walmart.com/ip/28884270?wmlspartner=wlpa&adid=22222222227019476606&wl0=&wl1=g&wl2=c&wl3=52594764911&wl4=&wl5=pla&wl6=84476172911&veh=sem
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you
Expert:  Russell A. replied 1 year ago.
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you

Related Camera and Video Questions