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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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No image can be identified through the view finder. I reset

Customer Question

No image can be identified through the view finder. I reset I have reset settings to default values and I still see only a gray screen on view finder. Taking a picture even though I can not see it results in nothing but a blur.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.
Hi,
If, after resetting, there is still no image in shooting mode, but, you are able to view menus and playback and view previously recorded videos, it is most probable that what you have described indicates a problem with the ccd (the light sensitive chip that produces the image) or the connection to it, While your camera was on the list of Canon cameras for free repair, unfortunately, Canon discontinued the program for your model on January 31, 2012, the information at the links below do fully explain the problem and tells how Canon and other manufacturers handled it. Since more and more newer models have the identical problem the info may give you some leverage with Canon. You are the 3rd person in a one month period, with a Canon camera from the list that I have advised of this problem. Copy and paste the links into your browser
http://usa.canon.com/cusa/support/consumer/digital_cameras/powershot_g_series/powershot_s500?pageKeyCode=prdAdvDetail&docId=0901e024801e74fe
http://www.imaging-resource.com/badccds.html
Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you
Expert:  Russell A. replied 1 year ago.
If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you

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