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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10134
Experience:  8+ years of professional experience
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Rebel xt. Was getting "error9" but now getting flashing smal

Customer Question

Rebel xt. Was getting "error9" but now getting flashing small rectangle shaped like a C battery.
Can you help?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.The flashing rectangle might mean 'battery out' perhaps? where on the screen is it located, please?As for error 9 (error 99 perhaps?) that is not specified in any source I can find... or if 'error 99', that is a very non-specific error that can be caused by a great number of problems.Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time. How old is the camera? in months or years since you bought it.Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
Customer: replied 1 year ago.
It fell off a chair but in a padded case. Battery was just charged and I have tried taking it out for 10 mins. And reinserting. No luck.
I am on vacation and need it to work. Flashing symbol is lower right of screen on back
Expert:  Russell H. replied 1 year ago.
That sounds like the 'low battery' indicator, without looking it up. This is where the battery level indicator is shown: http://static.photo.net/attachments/bboard/00a/00anFW-495145584.jpg and also, if you press the MENU button, only the battery indication should show on the screen, is what one source says, though I had a different impression. I need to know - How old, or how long in-use, or how old since purchase, is the battery or battery pack in the camera at present, please?
Customer: replied 1 year ago.
I have 2 batteries I interchange .the one in now is 4 years old but has performed great . Also I can't depress shutter release. It's like frozen
Expert:  Russell H. replied 1 year ago.
I think a 4-years-old battery has probably outlived its useful lifetime.Please consider replacing the battery. It sounds like the exact right thing to try.