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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Can no longer transfer photos from camera to compuper via

Customer Question

Can no longer transfer photos from camera to compuper via cable
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.Have you tried another cable? What version of windows or mac is on the computer?
Customer: replied 1 year ago.
Have not tried another cable . Windows 8
Expert:  Freddy M. replied 1 year ago.
Can you try another cable? When you connect the camera do you hear a sound? Open any folder and click on this pc on the left. While watching the screen that opens disconnect and reconnect the camera. Does something appear/disappear when you do that?
Customer: replied 1 year ago.
No sound -- pc!?? I'm using cell phone to read your text
Expert:  Freddy M. replied 1 year ago.
Your problem says it is a camera to computer, the questions I gave you refer to the windows 8 computer.
Customer: replied 1 year ago.
Don't understand "click on this pc on the left
Expert:  Freddy M. replied 1 year ago.
You skipped a step on any folder first, then on the left you will see an option that says this pc which you can click on.
Customer: replied 1 year ago.
Still don';t understand your reference to "any folder". Ready to give up and go to an Apple store to buy a new cable. Do I owe you anything? Really not satisfied.
Expert:  Freddy M. replied 1 year ago.
You said you were using windows 8, apple has nothing to do with windows 8. I am going to opt out and it sounds like you are not sure what you have.
Customer: replied 1 year ago.
OK. Closing.