How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15442
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Camera and Video Question Here...
Pete is online now
A new question is answered every 9 seconds

I have a Nikon Coolpix (S30), and have been transferring images

This answer was rated:

I have a Nikon Coolpix (S30), and have been transferring images (via USB cable) to IPhoto on my Mac (OS X Version 10-6.8). Today the transfer failed. I installed ViewNX2, but can't seem to make it work for me. I've tried the direct transfer with the data card and without, but neither way works. I'm wondering if my USB cable is defective. Any ideas?

I am Pete, and I'll be happy to assist with your question today.


If you have another computer available, you can try connecting the Nikon camera to it and check if the computer can see the camera. If it cannot, this confirms that the problem lies with either the USB cable or the camera itself.


Given that you were having issues with the Nikon connection before and had to try 2 or 3 times to get it to connect recently, it does seem that the connection has now given up. Over time, the terminals on both the USB cable and on the USB connection on the camera itself will wear out.


First, try using a replacement USB cable. If that does not work, then the USB connector on the camera itself will need to be replaced.


You can get a replacement USB cable here:


Customer: replied 2 years ago.

I'll check it out -- thanks. If the problem is in the USB connector on the camera, is a repair possible? It's only a $100 camera.

Yes, if it's still under warranty, you can get a free repair from Nikon; otherwise it will cost around $75 to have it replaced.
Pete and other Camera and Video Specialists are ready to help you