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PramitP
PramitP, Camera Tech
Category: Camera and Video
Satisfied Customers: 3036
Experience:  Diploma in Electrical and Electronics from AVV University
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Hi Marcia. I have a dead Canon EOS 400D. Battery is recharged,

This answer was rated:

Hi Marcia.
I have a dead Canon EOS 400D. Battery is recharged, but camera is dead. What to do?
Regards XXXXX

Hi Erik,

 

Thank you for choosing JustAnswer.

 

Unfortunately, Marcia seems to be offline now. May I assist you or would you like to wait for Marcia to answer your question?

 

If you want to continue with Marcia, I will Opt-Out and you will have to wait for her response.

 

Regards,

Pramit

Customer: replied 3 years ago.

Hi Pramit.


Please help if you can :o)


/Erik

I will try my best to help you out.

 

First, please try removing the memory card/s and turning it up. Let me know if that changes anything.

Customer: replied 3 years ago.

I don't understand. Turning it up?


/Erik

I mean turn it on. Once you have done that and it doesn't help, follow the steps below. If it works then do not try the steps below and let me know.

 

1. Remove the main battery.
2. Remove the Time/Date battery (the tiny Lithium battery). Click on the pic below to see how.
3. Turn the ON/OFF switch to ON allow the camera to sit idle for 10 minutes. Then turn it OFF.
4. Clean the battery contacts with alcohol and q-tip and get some sandpaper and rub the contacts on the battery. Clean the small battery too. Also, clean the battery compartment with alcohol and q-tip. make sure there are no bent pins or any dust particle.
5. Insert both the batteries(Main battery as well as the small time/date battery). DO NOT insert the memory card. Turn the camera ON.

Let me know if it helps.

If it doesn't then the problem is internal and probably any of the circuit board will require replacement.
For that you can either send it to Canon.

 

If you want to contact Canon, CLICK HERE

 

If all fails, then you can try http://www.precisioncamera.com/ for repair. Also, you may try http://www.yellowpages.com/ search for "Camera Repair" and provide your area details so that you can locate local shops.

 

If you have any queries, please do not hesitate to ask.

 

Please do not rate unless you are not satisfied. A Poor/Bad(1 or 2 Star) Rating affects my profile and performance here. If you feel like rating "Bad Service/I expected more" or "Poor Service/Helped a little", please stop yourself from rating and continue the conversation. I want you to be a happy and satisfied customer.

 

If you feel I have helped, please click on any of the smiley faces/stars after the second one from left to accept and rate my answer.

 

Regards,

Pramit

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