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Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1681
Experience:  25+ years experience as a camera and video technician.
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1.) My Canon Vixia HV30 HD Video Camera is not recognized (Device

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1.) My Canon Vixia HV30 HD Video Camera is not recognized
(Device not available)by Vegas Movie Studio HD
Platinum 11.0 when I try to capture the video into the program.
I'm using a HP laptop Elitebook 8560p 2.50 GHz (4 CPUs) with
Windows 7 Professional 64-bit.
The computer is equipped with a mini 4 pin firewire port.
The IEEE 1394 Bus host controller is a JMicron OHCI Compliant IEEE 1394 Host Controller (Legacy).
I have the camera hooked up to this port with a 4 pin firewire.
The camera is in play mode and set up according to the user's manual.
Hello my name is XXXXX XXXXX this a new problem or did this start recently just so I know.
Customer: replied 3 years ago.

Hi Charles

I have tried a few times in the past, it has never worked with the HP 8560p.

I have an older HP laptop ( zv5320us) with win XP using a firewire express card, it will capture HDV just fine, using HDV split, it's just too slow.

Ok so this device is actually new but the computer is not correct?
Now tell me did you install the software using the disk or did you download it for windows xp support by chance?
Customer: replied 3 years ago.

I installed from the disc.

Try installing the software from this link


Select the Operating system as windows and then choose for windows XP you should be able to download all the drivers and software for it to support XP.

If it works please let me know and if it fails please don't leave negative feedback just tell me what happened and we will work from there if it works of course you know what to do. Just let me know.
Customer: replied 3 years ago.

It tells me there is no driver needed and all the software listed (Zoom Browser) deal with the still images that are stored on an sd memory card inside the camera accessible with a USB cable. None of the downloads deal with capturing video. I have tried that before. BTW my operating system is windows 7 professional not win XP.

Customer: replied 3 years ago.

Perhaps we need to turn this over to a Camera and Video Technician!


It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.

I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!


Customer: replied 3 years ago.

I want to continue to wait please redirect my question to a Camera and Video Technician.


We will continue to look for another Professional to assist you.

Thank you for your patience,


Hi. My name isXXXXX a camera repair technician with over 20 years in the business and I'll be glad to help you with your question today.


Does the computer recognize that there is an external device or is it just the specific program you are using?



Customer: replied 3 years ago.

The computer is recognizing the external device as being the camera in question. I can see the camera listed when I click Start/Devices and Printers. The editing program which, enables me to capture the video for editing, recognizes the IEEE 1394 as the source of input but is telling me that the camera connected to the fire wire is not available.

This is more of a software issue, which is out of my area of expertise, so I am going to opt out as the expert on this question in the hope that one of the other experts may assist you.

Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1681
Experience: 25+ years experience as a camera and video technician.
Rick and 3 other Camera and Video Specialists are ready to help you

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