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Richard
Richard, Camera Technician
Category: Camera and Video
Satisfied Customers: 5358
Experience:  5 yrs. experience working on digital cameras.
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My Panasonic Lumix TZ20 shows"System Error" (Focus). Is there

Resolved Question:

My Panasonic Lumix TZ20 shows"System Error" (Focus). Is there anything I can do myself or do I have to send the camera to a repair centre?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Richard replied 1 year ago.
Hi/ My name is XXXXX XXXXX I am a Camera & Video professional. There is some hope


Lets remove the battery from the camera and then press and hold the power (on/off) button for 1 minute. THen release the button, put a fully charged battery back in and see if it fixes it. Let me know how it goes.
Customer: replied 1 year ago.


The TZ20 has no on/off button but a slide lever to put on on- or off-position.


I had taken the battery out and waited for 1 min. both in the on and in the off position. It did not cure the problem.


 


Any other ides?

Expert:  Richard replied 1 year ago.
Thats ok. Use the lever. What you are doing is draining all the resistual power from the internal circuits. Just slide the lever and hold it over for the one minute.
Customer: replied 1 year ago.

I have followed your advice. If I swich the camera on the lens comes out, I very briefly get an unfocussed picture which than becomes white with the message "System error (Focus). When I swich it off the lens stays out when it ususally gets back in when switchin off.


If there still anythin you could suggest?

Expert:  Richard replied 1 year ago.
Ok Uwe. If this did not help I can tell you what your problem is. Inside the camera there is a sensor that trips when the lens comes out and this activates all of the camera functions. This sensor has either gone bad or the camera is no longer able to completely activate it. In either case this will involve having the camera taken apart and the sensor replaced. The cost of doing this will be about $150. I know you are in the UK but from the people I have dealt with previously in the UK the cost of repairs is about the same as ours in the US. If the camera is less than a year old you can contact Panasonic and they will take care of it. Over a year and sadly this cost is going to be yours. I hope this helps. If I can be of any further assistance please let me know.
Richard, Camera Technician
Category: Camera and Video
Satisfied Customers: 5358
Experience: 5 yrs. experience working on digital cameras.
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