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gervin91, TV
Category: Camera and Video
Satisfied Customers: 80
Experience:  DSLR
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Have a canon EOS 400D, GETTING ERROR MESSAGE: ERR05, THE

Customer Question

Have a canon EOS 400D, GETTING ERROR MESSAGE:
ERR05, THE BUILT IN FLASH'S AUTO POP UP WAS OBSTRUCTED. TURN POWER SWITCH TO OFF AND ON AGAIN.
THIS IS NOT HELPING, RECENTLY HAD TRIGGER FLASH IN HOT SHOE COULD THIS BE THE PROBLEM?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  gervin91 replied 2 years ago.

gervin91 :

Hi i am the expert who will assit you today. I am sorry for the problem you are experiencing.

gervin91 :

Can you put camera in M mode and pop the flash manually using the button?

Customer:

Hi, tried to do that no luck

gervin91 :

do u see flash pop up?

Customer:

getting the same message

gervin91 :

Please tell does the flash pop up instantly or remains down?

Customer:

it is clicking as if it is trying to pop up but is not

gervin91 :

ok, remove the battery, then insert battery again. turn camera on in M mode when pressing flash release button pull the flash head up with your hand, helping flash to pop up

Customer:

OK DONE THAT, FLASH HEAD NOW OPEN

gervin91 :

when the flash stays up. leave it in up position then remove the battery again put battery again and take picture with flash up. tell me do you see error 05?

Customer:

THAT HAS WORKD IN MANUAL MODE, SHALL I NOW PUT THE FLASH DOWN AND TRY IN AUTO MODE

gervin91 :

no, hold on

gervin91 :

i want you to apply some force agans front housing using both your fingers, not towuards flash head gainst. this will eleminate the friction between the flash head and front housing and u not going to get the error again. please try

Customer:

OK, SHALL I NOW TRY MANUAL MODE

gervin91 :

if area under the flash head has liquid or dirt that is sticking, please use some alkohol and clean it

gervin91 :

ok try in auto now

Customer:

THAT HAS WORKED. MANY THANKS

gervin91 :

exellent

gervin91, TV
Category: Camera and Video
Satisfied Customers: 80
Experience: DSLR
gervin91 and 4 other Camera and Video Specialists are ready to help you
Expert:  gervin91 replied 2 years ago.
can u please rate my service highly if u have no further questions
Expert:  gervin91 replied 2 years ago.
Hi,

Thank you for giving me an exelent rating.
I'm just following up with you to see how everything is going. Did my answer help? Please feel free if you have any addition questions in the future. I will answer will the best of my knowlogue,

Thank you very much,
Gervin
DSLR & TV Repair Technician
Customer: replied 2 years ago.
Yes thanks Gervin, everything is now fully operational, thanks once again.
Expert:  gervin91 replied 2 years ago.

Not a problem. I am glad I can help

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