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I have a Canon SX30 IS camera. It fell and now it appears

 
ElectronicsPete's Avatar
  • Answered by:ElectronicsPete
  • Electronic Engineer
  • Positive Feedback: 92.0 %
  • Accepted Answers: 442
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Customer Question

I have a Canon SX30 IS camera. It fell and now it appears the mirror is stuck. I can't use the view findoer or screen. Everything else seems to working properly.

 

Optional Information:
Make: Canon
Model: SX30 IS

Already Tried:
Checked batgtery.

Submitted: 275 days and 23 hours ago.
Category: Camera and Video
Value: $16
Status: CLOSED
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Expert:  ElectronicsPete replied 275 days and 19 hours ago.


ElectronicsPete : Hello, I am Pete, and I'll be happy to assist with your question today.
ElectronicsPete : If the mirror is stuck, you will need to remove the lens and very, very gently try to move the mirror down either with a fingernail or a screwdriver. Don't force it - the mirror should spring back down quite easily.
ElectronicsPete : If it sticks again, it may require a small amount of lubrication.
ElectronicsPete : If you are unable to carry out the repair yourself, you can take it to a local Canon dealer or return it to Canon to have it repaired.

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Expert:  ElectronicsPete replied 275 days and 19 hours ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

Customer replied 275 days and 19 hours ago.

How do you remove a lens on non-dslr?

Accepted Answer

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Expert:  ElectronicsPete replied 275 days and 19 hours ago.

Hi Arnold,

To gain access to the mirror on this model, you will need to disassemble the camera by removing the screws around the edge of the camera, then carefully prise the rear cover off and remove the internal circuit board to gain access to the mirror.

Pete.

Expert TypeElectronic Engineer
Category: Camera and Video
Pos. Feedback: 92.0 %
Accepts: 442
Answered: 7/10/2012

Experience: 12+ years experience installing and repairing electronics.

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Customer replied 275 days and 3 hours ago.

This was nto the answer I expected.

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Expert:  ElectronicsPete replied 275 days and 3 hours ago.

Hi Arnold,
I see you have rated my service as poor.
This reflects negatively on my profile and looks like I have offered you bad service.
If my service has been bad, please let me know how I can improve?
You have also said this was not the answer you were expecting. Unfortunately sometimes I do have to be the bearer of bad news, but that should not be reflected negatively against me when I have taken the time to give you an answer.

Pete.

Customer replied 275 days and 1 hours ago.

By the camera model no. you should have known it wasn't a DSLR and the lens could not be removed by a novice. Then your last anser would have been correct and I would have accepted it.

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Expert:  ElectronicsPete replied 275 days and 1 hours ago.

Sorry, I didn't think it was a DSLR - you need to ensure that any zoom lenses are removed before attempting to open the casing and fix the mirror.

You have not stated your level of competency - I have given you a complete answer for both novices and camera experts. If you had said you were a novice, I would have told you to take it straight to the dealer.

Please reconsider your rating of my service. If there is anything else you need, don't hesitate to ask.

Thanks,

Pete.

 
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