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Steve G, Engineer
Category: Camera and Video
Positive Feedback: 96.2 %
Satisfied Customers: 15159
Experience: 30 years of photography experience and 10 years of camera repair. Own a D300S, D40 and P7000.
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I fell and broke my Canon EFS 17-85mm F/4-5.6 IS USM. It opened

Customer Question

I fell and broke my Canon EFS 17-85mm F/4-5.6 IS USM. It opened up on impact. I quickly closed it up and removed it from the camer.Is there any hope that this can be repaired to nearly new

Submitted: 12 months ago.
Category: Camera and Video
Picture
Expert:  Steve G replied 12 months ago.

Hi there and welcome to Just Answer. I'm sorry to hear about your camera. I will try and give you an accurate and precise answer.

 

When you say that the lens 'opened up' can you tell me what you mean? Please be detailed, remember that you are my eyes and ears so the more info you can give me, the more likely I will be able to help you in return.

 

Thanks

Steve

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Customer: replied 12 months ago.

Steve,
the barrel of the lens opened about half way. It was still at least 50% attached. I pushed it back together and the camera still functioned, although somewhat out of focus

Picture
Expert:  Steve G replied 12 months ago.

I would send it to United Camera. Here: http://www.unitedcamera.com/canon-ef-s-17-85mm-f/4-5.6-is-usm/#ShowSelections

 

I am in no way affiliated with them but have used them twice with success.

 

You are probably looking at a repair in the $90 range. Give them a call: XXX XXX XXXX

 

I would not try to repair it yourself.

 

I'll be here if you need more help.

 

Please click 'Reply To Expert' unless you consider this dialog complete and you are 100% satisfied with my service (not the website or the situation). If you are ready to rate my service, selecting anything less than the middle option will negatively affect my rating.

 

Thanks.

Steve

 

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Customer: replied 12 months ago.

What are the chances that it will perform like new when repaired. My alternative is to buy a new lens.
Tony

Picture
Expert:  Steve G replied 12 months ago.

UC will repair it to spec (if it can be repaired). If they can't, they won't charge you and you will just be out shipping..

 

They are pretty good. They are the only people I would send my 300S to.

 

I'll be here if you need more help.

 

Please click 'Reply To Expert' unless you consider this dialog complete and you are 100% satisfied with my service (not the website or the situation). If you are ready to rate my service, selecting anything less than the middle option will negatively affect my rating.

 

Thanks.

Steve

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