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Suddenly I cant download photos from my Canon EOS 350D - I

 
Russell A's Avatar
  • Answered by:Russell A
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Customer Question

Suddenly I can't download photos from my Canon EOS 350D - I get message that it can't detect camera but it does pull up window - with no download message.

 

Optional Information:
Make: CanonEOS350D
Model: 350D

Already Tried:
plugged in camera, window appeared but no message re download. Then it says can't detect camera, yet originally it said camera detected.

Submitted: 282 days and 16 hours ago.
Category: Camera and Video
Value: AU$19
Status: CLOSED

Accepted Answer

Picture
Expert:  Russell A replied 282 days and 8 hours ago.

Hi,

Change the Communication setting on the camera to PTP using the instructions below and connect again.

graphic
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Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

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Expert TypeCamera and Video Technician
Category: Camera and Video
Pos. Feedback: 96.0 %
Accepts: 3965
Answered: 7/2/2012

Experience: 30 years as a TV station tech gives me a unique understanding of technical equipment issues.

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