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I have a D5000. Bought it 2 years ago. Used it in New Zealand

 

Customer Question

I have a D5000. Bought it 2 years ago. Used it in New Zealand - took about 1200 pictures, no troubles. Went to Europe this past month and it decided to be sporadic in operation.

1. flash comes up with every shot.
2. no picture on the viewing screen, but I do get the data.
3. frequently it will not activate when I depress the shutter. Turning it off and then on again does not re-boot it.

HELP!!

 

Optional Information:
Make: Nikon
Model: D5000

Already Tried:
Re-boot by removing the battery. Holding my tongue in the right cheek instead of the left. I had to buy another camera since I was away from home (Europe).

Submitted: 327 days and 22 hours ago.
Category: Camera and Video
Value: $16
Status: CLOSED

Accepted Answer

Picture
Expert:  Engineer John C. replied327 days and 12 hours ago.

Hello, I am Engineer John C., I will be your expert today.

Please try resetting the camera to factory defaults following the steps below:

Your camera uses the Two Button Reset combination below to take the camera to the default settings (click the picture below to enlarge it)




Also, a single small spot on the lens can cause the problem that you are having. Carefully clean the lens and check the lens for an A/M switch. Try setting it to Automatic and/or Manual to see if it works in A or M.

If no luck, please contact Nikon at 1-800-645-6687 and explain the issue to them. If the camera is still in warranty, they will give you a new one for free.

I cordially request that you do not take a correct answer as a bad or poor answer. Please ONLY select "Good or Excellent Service" below so I can get a positive feedback in justanswer.com. If you are not ready to do so, click "REPLY TO EXPERT"

Thank you

Engineer John C.

Expert TypeEngineer
Category: Camera and Video
Pos. Feedback: 90.5 %
Accepts: 335
Answered: 6/25/2012

Experience: Computer Science Engineer with 10+ years of experience and CompTIA A+ certified

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