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Russell A, Camera and Video Technician
Category: Camera and Video
Positive Feedback: 95.6 %
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Experience: 30 years as a TV station tech gives me a unique understanding of technical equipment issues.
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I cant get pictures from camera to my computer - I keep getting

Resolved Question:

I can't get pictures from camera to my computer - I keep getting an error message. I need to post on petfinder for my Rescue Group - Help!

Submitted: 1 year ago.
Category: Camera and Video
Picture
Expert:  Russell A replied 1 year ago.

Hi,

The security updates to the Windows operating system and virus protection programs interfere with the camera connections. I have seen many cases where the connection worked one day and would not work the next. Some manual set up may be required to get the camera to connect. See Below

Reset your camera to the default settings

graphic


Next, restart your computer again. Then with the camera on and connected with the usb cable, on the computer, go to [Start] control panel, scanners and cameras and try to connect through the wizard. If unsuccessful, the last place to look is in the device manager. Go to back Control Panel, double click the System icon and select Device Manager. Under the heading Imaging Devices you should find the camera, possibly with a yellow triangle with an exclamation point. When clicked on it should tell you what the problem is. You can also delete it and allow the computer to try to provide the correct driver. If you are trying to use the Canon software, open the program and try to connect.

While not the most popular suggestion, this one depending on your computer configuration may be the only way around the problem and one of the two cameras photos may need to downloaded as follows. As an alternative, because of multiple compatibility issues with the camera connections and current operating systems, my other suggestion is to get an inexpensive usb memory card reader. You can take your memory card from the camera and plug it into the computer. The card will show up as a removable drive in "My Computer" and you can copy the photo files to a folder on your hard drive and view and print them from Windows. Personally, I prefer this method due to the simplicity and reduced wear and tear on the camera.

If, and only if my answer to your question is helpful and you are Satisfied with it, please leave Positive Feedback. Thank you

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Customer: replied 1 year ago.

This is too complicated - where is the Device Manager - I can't find it.

Picture
Expert:  Russell A replied 1 year ago.

If you are using Windows XP click the Hardware tab and you will find it in the next box. In Vista Device Manager is listed on the left side of the open window. If you have something else let me know

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Customer: replied 1 year ago.

I can't follow this. The only thing in Scanners & Cameras is my printer. I have XP.

Picture
Expert:  Russell A replied 1 year ago.

With Device manager open and the camera on and connected by the usb cable, right mouse click and select Refresh. Let me know if anything changes

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Customer: replied 1 year ago.

The camera icon came up - YAY. I have to leave for a Dr appt - will have to continue later -- or is this going to work for me now? Thanks! Please leave message.

Expert:  Russell A replied 1 year ago.

Excellent!! I'll be around. Thanks for the update.

Russell A, Camera and Video Technician
Category: Camera and Video
Positive Feedback: 95.6 %
Satisfied Customers: 4929
Experience: 30 years as a TV station tech gives me a unique understanding of technical equipment issues.
Russell A and 13 other Camera and Video Specialists are ready to help you
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