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Jack, Imaging, from film to digital.
Category: Camera and Video
Satisfied Customers: 705
Experience:  Twenty years Editorial and Advertising photography, published internationally.
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RA - 150

Customer Question

my new sb-700 speedlight works well on the camera, but not as a remote when i attempt to activate it with the built-in flash on my nikon d300s. please suggest a fix.
Submitted: 5 years ago.
Category: Camera and Video
Expert:  Jack replied 5 years ago.

Thank you for contacting JustAnswer.

I will be glad to help you with your question.

Excellent unit. You haven't mentioned if you attached a slave controller to the flash. It would need to synchronize with the main flash (The one that is being fired)


Please let me know if you need more information.
Customer: replied 5 years ago.
yesterday this unit worked as a slave unit without the SU4.
Customer: replied 5 years ago.
Jack: I am sure the sb700 was being activated by flashes from my camera's built-in flash.
Expert:  Jack replied 5 years ago.
Dear Customer. I am opting out to let other experts take a look. Thank you for your patience.
Customer: replied 5 years ago.
thanks for trying. I am studying this site now:
Expert:  Jack replied 5 years ago.
Like I said, great flash. Please wait and one of our camera and video experts should be getting to you soon. Hope I did not waste too much of your time.

The best of luck to you.
Customer: replied 5 years ago.

Jack: thanks for trying to be of help.
The info at this link verifies that light from another flash is detected by the sb700's built-in detector. either I have set the menu incorrectly, or the detector has failed.
Customer: replied 5 years ago.
I fixed it using the menu on the sb400. all is done
Customer: replied 5 years ago.
Jack: no need for others to answer. The sb700 must be set to su4 setting, not AUTOMATIC, even though no external su4 unit is attached. strange, but true.
Expert:  Jack replied 5 years ago.
Great! Of course you are very welcome to come back to us if you have any questions in any of our many categories.

Case closed I reckon.
Customer: replied 5 years ago.
do i have to pay for your time?
Expert:  Jack replied 5 years ago.
No!.... Are you kidding me?
Customer: replied 5 years ago.
Expert:  Michelle-mod replied 5 years ago.

Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer: replied 5 years ago.
If you moderated, you should have read that I solved the problem 2 hrs after your team could not.
Did you read the correspondence?