How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Hello. My Olympus stylus tough 6020 has a black screen and

Customer Question

Hello. My Olympus stylus tough 6020 has a black screen and only take pictures of black. It does allow me to see other pics I have taken when I am in view but since the screen went black it only takes pictures of black. It is just a year old!
Submitted: 5 years ago.
Category: Camera and Video
Expert:  Russell A. replied 5 years ago.
Hi,

Unfortunately what you have described indicates that there is a problem with the ccd (the light sensitive chip that produces the image)or the connection to it, and while your camera is not on the current list of cameras for possible free repair, the information at the links below do fully explain the problem and tells how multiple camera makers handled it. Since more and more newer models have the identical problem the info may give you some leverage with Olympus. You are now the 9th person in a one month period, with a digital camera that I have advised of this problem. Click on or copy and paste the link into your browser


http://www.imaging-resource.com/badccds.html



If, and only if my answer to your question is helpful and you are Satisfied with it,
please click the green Accept button and leave Positive Feedback. Thank you
Customer: replied 5 years ago.
Thank you for your time; however, this response was not helpful to me at all. Please verify that my deposit will be returned. Thank you.

Related Camera and Video Questions