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Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2079
Experience:  12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
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I have a play sport Zx3 and have no power even with new ba

Resolved Question:

I have a play sport Zx3 and have no power even with new battery.
Submitted: 3 years ago.
Category: Camera and Video
Expert:  Roger replied 3 years ago.

Readyrmca :

Hi there. It would be my pleasure to help with your issue.

Readyrmca :

the next step to take in troubleshooting your camera would be to remove the memory card from it if you have one installed, and try to power it on with no memory card installed.

Readyrmca :

The memory cards sometimes get corrupted during transfer and sometimes just during normal operation.

Readyrmca :

If the unit will power up with no memory card installed, let me know and we'll go from there. If it will not, then the only choice you have is to contact kodak for repair service. You can contact Kodak support here.

Customer:

That didn't help.

Readyrmca :

Sorry to hear that. Has it been used in the water recently?

Customer:

No, not at all. The thing is that it has been sitting there for a long time without use.

Readyrmca :

If you remove the battery and look at the battery terminals on the camera end. Do they still look shiny and clean?

Customer:

Very much so.

Readyrmca :

Give me just a couple of minutes to pull a manual on it to see if there's a button reset for the zx3.

Customer:

This camera is over a year old but hardly used at all.

Readyrmca :

I've found some reference to a pinhole reset button. Look over the unit and see if you see it anywhere. It's a long shot, but we're about out of options.

Readyrmca :

Let me know if you see it

Customer:

No, I don't think so. I did see where there was one on the Zx5 but can't see anything on mine.

Readyrmca :

Try taking the battery out of the camera and plugging it into the charger with no battery installed and see if you get any response from it at all

Customer:

Nothing

Readyrmca :

It seems that there's a design issue with the zx3 from what I can find. When the battery runs down the unit loses power without being able to shut down properly. This somehow keeps it from being able to charge the battery. Do you have any way to be able to check the battery voltage of your two batteries?

Readyrmca :

I know one is brand new, but it's a rechargeable battery that may not have been charged when you bought it.

Readyrmca :

If we could verify that, then maybe we can figure out a way to get enough of a charge on the battery to get it to power on. If we could get it to power on one time, then I think it would be ok.

Readyrmca :

Also, have you tried connecting it to your computer to see if you can get it to turn on that way. If it does turn on even for a couple of seconds. Quickly press the power button to power it down.

Customer:

My husband has the battery meter with him. I can check when he gets home. Give me a minute to connect to my computer and see.

Readyrmca :

That's good that you have one. At least that way we can know for sure if it's getting the right voltage to turn on. If you take the battery out and read what's on it. Tell me what it says. Is it a lithium battery or a NiMH

Customer:

I have a Mac mini and don't know where to plug it in. It says Kodak rechargeable Li-ion

Customer:

Do I plug it in where it say HDMI?

Readyrmca :

The battery voltage should be at least 3.7vdc.

Readyrmca :

Give me just a second on the connection to the mac mini.

Readyrmca :

It should have a USB cable that came with the camera.

Customer:

It says 3.6V.

Customer:

I have the cable.

Readyrmca :

Ok. Most of the replacement batteries that I can find are 3.7v, but 100mv won't make any difference. As long as the battery voltage is at least what it's rated for then the battery isn't the issue.

Readyrmca :

Does the Mac mini have USB ports.

Readyrmca :

If it does, try it that way, both with and without the battery installed. Remember if you get it to come on at all, quickly press the power button to shut it down, and then it should charge correctly.

Customer:

The only one that it looks like it will fit is the HDMI port.

Readyrmca :

The HDMI port is only for Audio and video, and the ZX3 doesn't have an HDMI interface so that won't work

Readyrmca :

The only thing that I can think of for you to do before sending it in to Kodak is to check that voltage, and if it's correct then you'll have to send it in. If it's not correct, then you can try buying a battery charger for the battery to charge the battery outside the Camera and then try it again with a fully charged battery. If that doesn't work either, then you'll have to send it in.

Readyrmca :

Kodak is charging $70-$80 to fix the problem.

Readyrmca :

If you do a search on the internet for kodak zx3 won't turn on you will get page after page of people with the exact same issue that you have. It's definitely a design flaw, but kodak still more than likely won't cover the charge of the repair if it's over 1 year old.

Customer:

I would be better off just buying a new one. I already spent 43 dollars on the new battery.

Readyrmca :

Wow. That's about two times what the battery should cost. Try to get your money back for it if you can.

Customer:

Thanks for the info.....that was at Best Buy. I'm not sure if they would take back a battery. Maybe if it's not charged or maybe they would think I was taking back a old battery.

Readyrmca :

They are usually pretty good about taking them back if you have the receipt. Just tell them that it was the wrong battery. It's worth a shot.

Readyrmca :

If you decide to replace it, I would normally recommend a canon, but they don't have a mini waterproof like the zx3, so try this one.

Readyrmca :

Samsung HMX-W200

Readyrmca :

Samsung is usually pretty reliable, and they have much better support than Kodak

Customer:

Thanks.....even though we didn't fix this I feel that you gave it a real good try. No, I don't need one that is waterproof....this was a gift. Thanks for all the good info.

Readyrmca :

Let me know if I can be of any further assistance. Please don't forget to accept and leave positive feedback if I've been helpful. Thanks!!!

Customer:

I will be sure to give you a glowing report.

Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2079
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
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