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Engineer John C.
Engineer John C., Engineer
Category: Camera and Video
Satisfied Customers: 14338
Experience:  Computer Science Engineer with 10+ years of experience and CompTIA A+ certified
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MP490 error code when scanning Code 5,155,55 Have downloaded

Resolved Question:

MP490 error code when scanning: Code:5,155,55

Have downloaded driver, etc. no luck
Submitted: 3 years ago.
Category: Camera and Video
Expert:  Engineer John C. replied 3 years ago.
Please remember to scroll down and click the green ACCEPT button ONLY if we solve the issue, for me to be paid :-) Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit/debit/PayPal account, I need you to click Accept for the money to be released to me)

Hello, I am John Cappucci, Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

In order to scan, please follow the steps below from your computer:

1- From your computer, click Start
2- Then type "paint" without the quotes into the search box and press ENTER
3- Click File, and select "From Scanner or Camera"
4- Make any changes you would like and click "Scan"

5- Does it work?

6- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.

7- If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated

JS2348
Engineer John C., Engineer
Category: Camera and Video
Satisfied Customers: 14338
Experience: Computer Science Engineer with 10+ years of experience and CompTIA A+ certified
Engineer John C. and 5 other Camera and Video Specialists are ready to help you
Customer: replied 3 years ago.
the "from scanner.." is grayed out, not selectable
Expert:  Engineer John C. replied 3 years ago.
Ok, please follow the steps below to uninstall the printer software completely using the Windows Install Cleanup TOOL and then re-install it:

1- Unplug your printer from the computer

2- Uninstall the CANON printer software going to Start, Control Panel, Uninstall a Program

3- Download "windows install cleanup" tool. Go to
http://wikisend.com/download/387340 and click on "Download file" to download and install this tool

4- Remove any CANON printer application using this tool. (if you find any)

5- Restart the computer BUT PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you).

6- Download the newest driver here:
http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mp490#DriversAndSoftware <--- click here

Scroll down and then click "Select OS" and select "Windows Vista (x64)"

Click "mp490swin104ea24.exe" 20.04MB

Scroll down and select "I Agree - Begin Download'

Save the file to your desktop, then double click it to start the installation.

7- After the new driver is installed please restart your computer (BUT PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you)

8- Turn on your printer and plug in the USB cable to another available USB port in your computer and try to scan.

9- Does it work fine now?

10- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.

11- If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
JS2348
Customer: replied 3 years ago.
uninstalled both driver and Canon navigator, turned off McAfee virus prot, restarted, downloaded from Canon site. Installation seemed to go OK but took forever, finally said it found the driver but couldn't install it, contact Canon service. I followed the sequence also - connected usb, then powered on printer, etc.
Expert:  Engineer John C. replied 3 years ago.
OK. PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you)

1- Restart the computer and immediately press F8 repeatedly (before the windows logo appears), until you get the Boot Menu.

2- Choose "Safe Mode WITH NETWORKING" and press ENTER

3- Wait for windows to be completely loaded

4-Download and run MalwareBytes clicking here ---> http://wikisend.com/download/887108

5- Then click the "Download file" button

6- MalmareBytes it is a FREE application if used at home. Do NOT click the "Purchase" button

7- Open the application and update it

8- Then run it (FULL SCAN) and delete all the malware it may detect

9- Restart the computer

IF NO LUCK YET, please follow the steps below to clean the registry:
1- Download and install CCLeaner from here ---> http://wikisend.com/download/454724/

2- When the install finishes, please run CCLeaner, then click "Cleaner" on the left and then "Run Cleaner" button on the lower right corner.

3- Then click "Registry" on the left and click the "Scan for Issues" button on the bottom.

4- Then click "Fix Selected Issues"

5- Restart the computer and let me know if the issue is gone now.

Then try to reinstall the drivers again, then try to scan. Does it work fine now?

Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.

If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
JS2348

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