How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shinod Your Own Question

Shinod
Shinod, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 159
Experience:  Diploma in Photography (Analog, digital, aerial), over 15+ years of experience
23795192
Type Your Camera and Video Question Here...
Shinod is online now
A new question is answered every 9 seconds

I just purchased a Canon PowerShot SX30 IS and have been unable

Resolved Question:

I just purchased a Canon PowerShot SX30 IS and have been unable to format a memory card. I have tried 3 different cards (all SanDisk SDHC cards), and all I get is a 'memory card error.' I have tried to follow the User Guide instructions for a low level format, but the Format option in the Menu is always grayed out, and I cannot select it.
Submitted: 3 years ago.
Category: Camera and Video
Expert:  Shinod replied 3 years ago.

Hi,

 

Welcome to Just Answer.com,

 

Could you please tell me the memory card capacity that you are using.(For eg 2GB, 4GB, 8GB etc).

 

Regards,

 

Shinod

Customer: replied 3 years ago.
Two of the cards I tried were 8 gb and one was 2 gb.
Expert:  Shinod replied 3 years ago.

Hi,

 

Ok.

 

These cards are compatible with the camera.

 

Please check whether the card lock switch is in lock position. If it is in lock position, just unlock it.

 

Click here to see the image of the SDHC card lock switch.

 

Let me know the results please.

 

Regards,

 

Shinod

 

 

Customer: replied 3 years ago.
I have checked the lock status of the cards. They are not locked, and the Canon manual claims that a locked card yields a different error message ("memory card locked").
Expert:  Shinod replied 3 years ago.

Ok.

 

These are the two checks what we have to do in such an eventuality.

 

Also since you have already tried with three different cards, there is no possibility that all cards are faulty.

 

Unfortunately, in such a case the camera has to be suspected. The only option is to send the camera for repair to an authorized agent.

 

That's the suggestion available in the manual as well.

 

Regards,

 

Shinod

Shinod, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 159
Experience: Diploma in Photography (Analog, digital, aerial), over 15+ years of experience
Shinod and 8 other Camera and Video Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Russell A.

    Camera and Video Technician

    Satisfied Customers:

    4242
    30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG Russell A.'s Avatar

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    4242
    30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Roger's Avatar

    Roger

    Camera and Video Technician

    Satisfied Customers:

    1631
    12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
  • http://ww2.justanswer.com/uploads/rv007/2009-5-30_203450_justneil.jpg Neil's Avatar

    Neil

    Camera and Video Technician

    Satisfied Customers:

    891
    NZCE Electronics and Computing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Camera Technician

    Satisfied Customers:

    873
    5 yrs. experience working on digital cameras.
  • http://ww2.justanswer.com/uploads/marciaphoto/2010-05-07_175106_justanswer.jpg Marcia's Avatar

    Marcia

    Professional Wedding Photographer

    Satisfied Customers:

    841
    20 years experience photographing weddings and family photography full time. Canon Camera preference
  • http://ww2.justanswer.com/uploads/jdsvideo/2009-05-20_200305_picture_096.jpg jdsvideo's Avatar

    jdsvideo

    Camera and Video Technician

    Satisfied Customers:

    690
    twenty five years experience repairing video,specializing in camcorder and digital camera
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    577
    12+ years experience installing and repairing electronics.