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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6000
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Canon Digital IXUS 8015. Lens error. Lens is open and will

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Canon Digital IXUS 8015.

Lens error. Lens is open and will not retrack. Restarting the camera is not solving the problem.

Please help!



Lens errors are a common problem. Dirt can get into the gears or the lens can become misaligned from being carried in pockets, purses or at the beach. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but they may save you an expensive repair bill. The three links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. The lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser. Pay special attention to the opening statement at the first link if there is any chance of warranty repair.

If the "do it yourself" approach doesn't work out for you and you need conventional repair suggestions please let me know.

Note: Considering the age and present value of this camera, paying the cost of having it repaired , approximately $120 - $150 (Canon's starting price) really depends on how attached to the camera you are. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A used or refurbished Ixus 80is (Powershot SD 1100is) can be purchased for about $75-$125 and a new one (with a new warranty) for about $189.

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