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my new kodak esp5250 will not connect to the computer.installed

 

Customer Question

my new kodak esp5250 will not connect to the computer.installed soft ware

 

Optional Information:
Make: kodak
Model: esp5200

Already Tried:
everthing advised in the install book and bought a new usb20 cable

Submitted: 1095 days and 10 hours ago.
Category: Camera and Video
Value: £13
Status: CLOSED
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Expert:  RAJDEEP replied 1095 days and 9 hours ago.

Hi there follow the steps below.

Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope thats start working , if no luck then un install the printer driver & restart the PC & Printer both again. NOw install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.

 

Customer replied 1095 days and 9 hours ago.

nothing works tried to reinstall software told /' encountered problem and has to close 'tried switchinf off disconnecting sting no response

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Expert:  RAJDEEP replied 1095 days and 9 hours ago.

Any error massage appear in the screen? And make sure your computer does not a virus infected. Scan you PC by updating antivirus. Other wise i didn't find any reason for this problem.

 
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