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I have an Error E 31 00 appearing on my Sony HDR-XR500 camera

 
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Customer Question

I have an Error E:31:00 appearing on my Sony HDR-XR500 camera recorder. I can not retrieve any data? pleade help> Please

 

Optional Information:
Make: Sony
Model: HDR-XR500

Submitted: 1179 days and 8 hours ago.
Category: Camera and Video
Value: $11
Status: CLOSED
Picture
Expert:  johnson.j replied1179 days and 7 hours ago.

hi

Thank you for asking your question at JustAnswer.

It wont be possible to fix the drive!But the data can be recovered and the data can be recovered for about couple of hundred dollars.. its not cheap

you can try a hard reset. Unplug the camera from power supply and remove the batteries.
Restart it after 30 minutes. This should drain all the charges and reset the unit.
Also try reset settings. Look for reset/restore settings in menu.

please call sony to check on warranty.

800-222-7669

Customer replied1179 days and 6 hours ago.

where exactly can I take the drive to recover the data. Can you make a specific suggestion.

Picture
Expert:  Neil replied1178 days and 18 hours ago.

This site can repair your camera and may be able to recover your data:

 

http://www.avrepair.com/camcorder/sony.htm#top

 

However you can replace the drive yourself, it is not that hard on the Sonys...

 

Any computer repair centre should be able to recover the data from the hard drive... Phone around the local repair centres and see who can help..

 
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