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Hello, JACustomer. I have been a Veterinary Nurse for over 15 years and would be happy to help you today. I'm reviewing your question right now.
I apologize for the delay. I am unable to offer a call at this hour, but I can help you online.Did the hamster pass way? Is she still alive? If so, can you post a video of her current state to this thread?
There is an attachment function on the page that should allow you to post pictures and video. You can also use websites like tinypic.com and youtube.com to upload pictures and video respectively. Once this is done, a set of links will appear. You can then post the link back and I can access them.