UK Traffic Law
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How can I help with this please?
The issue with insurance claims is that they are based not only on verbal evidence but a physical inspection. Obviously the mechanic or inspector for the insurance company has read your statement and disagrees with what you have suggested was the cause of the damage.
However, you need to contact the insurer and inform them that your statement only surmised what had happened to the vehicle whilst it was parked up. It was not confirming what actually happened. Tell them they can suggest what they wish but the fact is you attended a 2 day work conference, parked in the hotel car park and when you returned to your car the following day it was damaged. Inform them that you did not witness any accident and therefore cannot assist them further save that you expect the matter to be dealt with by them. If not, you - or the company you work for - will make a formal complaint to the Financial Services Ombudsman about their handling of the matter.
Did anyone witness you and the state of the car prior to you leaving home? or perhaps you travelled with a colleague? someone who can attest to the state of the car prior to this accidental damage? If so, get their names and details and provide them to the insurer to contact.
I hope this assists, any further questions, please let me know.