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May I clarify if this is your claim that you refer to or a third party's claim against you?
Third party's claim against me
Thanks. What is the nature of the claim against you - i.e. did you crash into another car?
Thanks. Finally do you dispute that the claim against you is valid or do you accept the claim in principle but are concerned to establish how the costs are broken down?
Yes I accept the claim but am gobsmacke to the costs
I do not believe the amount of the costs and do not know what has been climed for.
You have a right to ask the insurer for a complete break down and itemisation of the amount comprising the claim. If you require further information havign received this you can ask for it. If they do not provide the same you can make a complaint and from there refer the matter to the Financial Ombudsman who can investigate the same. If they find that the insurer has acted negligently they can make an award of compensation in your favour.
Can i do this as on the letter I received with these costs they said the claim was closed but stated that if further costs occred they would write in due course, which is something else I don't understand if the claim is suppoedly closed.
They may have closed the claim on their system but the third party or potentially another third party may make further claims potentially. The insurer is covering themselves by telling you that there may be further costs potentially.
You have the above as your initial approach and certainly you can ask for a full breakdown as a starting point.
Can I help you with anything else?
No thank you I will ask for the full breakdown and take it from there, if I need to can I contact you again.
Yes certainly. If you would kindly remember to click ACCEPT this thread will save to your account and you are very welcome to return to it at any time to ask follow up questions.
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