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Aston Lawyer
Aston Lawyer, Property Solicitor
Category: UK Property Law
Satisfied Customers: 1710
Experience:  LLB(HONS) 23 years of experience in dealing with Conveyancing and Property Law
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I purchased bedroom furniture daughter from homes direct

Customer Question

I purchased bedroom furniture for my daughter from homes direct 365, unfortunately after just over 6 months of use, the bed broke while my daughter was sleeping. When I contacted them they said that there was nothing they can do and suggested contacting a joiner to fix it.
The bed is not fit for purpose and I would like a full refund.
What are my rights?
Many thanks
Emma Moule-Carmichael.
Submitted: 4 months ago.
Category: UK Property Law
Expert:  F E Smith replied 4 months ago.

Have they offered no solution at all? No refund, no repair, no replacement, nothing?

How did you pay for it? By card, was it credit card or debit card?

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