I'm pretty certain that the landlord acknowledges that we are good tenants. We have never breached the tenancy contract in any way and always reported any faults/repairs to the landlord in a good timely fashion so I cannot see any reason why they would think otherwise. The rent is always paid on time, in fact I've even started paying it 2 days early to make sure there is NEVER a delay in them receiving it. We definitely did not do anything to cause any damage to the window and we have always acted in a tenant-like manor. I honestly don't know how the damage has happened but we certainly did not do anything to cause it.
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