Two more small questions;
Before I signed the contract the agent gave me ther lettings document with the contract.It talked a out their "expert staff" who are "highly trained and receive regular refresher courses in training" and are "trained to the highest standards" etc.
1. Prior to contract signature they detailed "specific performance" in this document that their staff would perform. Can I therefore expect that this is the level of service I should have received?
This is in light that a staff member made the mistake when conducting the referencing. They claim it was "just an admistrative error".
My expectations from the document they presented to me that their staff should have been highly trained and either not made the mistake, or at least remedied it at the time. Is this a correct assumption in the eyes or the law?
2. If I wanted to ask questions from the defendant with a statement of truth - am I free to do so in writing? This is prior to trial. Should I expect a response and are they obligated to do so?
Hello - Could I ask one more small question?
Same topic. If the agent made a rather large error on the referencing and prior to this occurring they sent me the offer from the tenants with the following statement “SUBJECT TO CONTRACT & SATISFACTORY REFERENCES”.
How do I legally interpret “satisfactory references” – would that mean the tenants have “satisfactory” references or that the agent provides “satisfactory” references (i.e. without error) or both?
So not that the agent provides the references in a satisfactory manner? ie no mistakes.
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