It was on Sunday 2 December when we returned from holiday. We left a message on the answerphone and then telephoned first thing on Monday 3rd December.
They gave as a number for their engineer but they had not been paid from last time and so did not want to come out. They said the only other engineer was busy for the next few days so when we suggested we use one of our own contacts they agreed.
Our engineer was contact later on Monday 3rd December and attended on Tuesday 4th December. He had to order the parts which took a while to come in. The parts were fitted on Monday 10th December but after he left later on another fault code appeared.
We had already contacted the agent on 8th December to get them back involved so we contacted them again on the 11th and their engineer came on the Thursday. He said our engineer may have caused more problems. He also had to wait for a part and came to fix the problem on Friday 14th December.
The fixed term ends on 20th January 2013. No notice has been served but they have been chasing us regarding what we are doing. We wish to stay in the property but we feel aggreaved by the agent and that we should be able to hold back rent for the time it took to solve the problem, for our time spent dealing with matters and for the costs of our engineer.
Your comments would be appreciated.
We have paid for the parts so far £270, we are waiting for the invoice for the labour but he attended 3 times.
We have paid for parts in the sum of £270. We are still awaiting an invoice for labour. We were then going to claim it back from the agent by deducting it from the rent.
They are obtaining a report as to the cause of the problems with the boiler. They are saying our engineer may have been negligent and therefore they will not pay.
Where do we stand with claiming back the deposit money at the end of the term if the dispute is ongoing and we have held back rent?
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