This question is regarding the education maintainace allowance and two banks.I previously asked a question regarding my son where his bank account was fraudulently used by a perpetrator,I have appeled to the bank with no luck and now I have appealed to the ombudsman and awaiting a reply.Nat west closed his adapt account which I had a sign on and send the remaining balace of approx. 900 pounds to a collection agency. Since November of last year he had no bank account to recieve his EMA allowance.He was able to open a basic account with santander.Ema insisted that they will only pay the backdated money into the new account.in santander.Now EMA is saying that they sent the payments to the old account which supposedly is close.Please can you advise how to unravell this mess as my son need the money.
Province/Country relating to question : uk
you are the first in this continuing saga
tHIS IS NOT HELPFUL IF THE EXPERT IS OFF LINE
i ALREADY SAID ON MY LAST VISIT 2 WEEKS AGO TO NATWEST THEY HAD HIS ACCOUNT LIVE ON THE
SCREEN. aRE THEY PLAYING GAMES
yeS BUT i AM SAYING NATWEST IS SAYING THE ACCOUNT IS CLOSED BUT SHOWN TO ME IT IS LIVE AND MONEY IS OWED TO THEM DUE TO THE PREVIOUS FRADULENT TRANSACTIONS. CAN NATWEST LEGALLY KEEP THAT MONEY.
Hi, if they believe fraudulent transactions have taken place and they have suffered a loss, then yes they can.
I would suggest that you refer the matter to the financial ombudsman to deal with.
I hope this answers your question. If so, kindly click ACCEPT. Kind regards,
LL.B, Pg.Dip LPC, LL.M, Higher Rights Civil, M.B.A (Pending)
Relist: Other.I followed up the advice given by going to the bank. natwest said that the account remains open until the outstanding amount is paid off. The money was put into the nat west account and they will not return it.Taradai
I have been to natwest who said the account is still open and the money is in the account.
I have spoken to the financial ombudsman who said that ema dept mistake and they have to rectify it and the ombudsman cannot help on this occasion. Are you in agreement with this.
Hi,Yes, I am in agreement with this. What I suggest you do is file a formal complaint with Nat west. This should result in them releasing the monies to you.I hope this answers your question. If so, kindly rate the answer and provide feedback.If you wish to discuss, please feel free to ask further questions.Kind regards,
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