How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Thomas Your Own Question
Thomas , Lawyer
Category: UK Property Law
Satisfied Customers: 7372
Experience:  BA (Hons), PgDip, Practising Solicitor
Type Your UK Property Law Question Here...
Thomas is online now
A new question is answered every 9 seconds

I am being lied to, either by the estate agents or the landlord.

Customer Question

I feel I am being lied to, either by the estate agents or the landlord. The verbally agreed terms, prior to my occupation of a recently agreed 6 month assured tenancy, have not been honored by the agents/landlord and I now wish to contact the landlord directly. I do not trust the estate agents. I also signed a contract being assured that this was for 12 months, and find that the paper document I signed was still actually for 6 months. When my son and I moved in, we also discovered that the re-painting touch/up had not been done and the (white?¿) carpets!) had not been professionally cleaned as agreed. The inventory we were sent was clearly an inventory that related to a previous tenancy, with a number of items missing. We were handed the defective inventory at the same time as picking up the keys. One month ago. The estate agents continue to be offensive and evasive. Do I have the right to find out the contact details of my landlord? How can I protect myself from devious ways to deduct monies from my deposit?
Submitted: 5 years ago.
Category: UK Property Law
Expert:  Thomas replied 5 years ago.



Yes, you have a righ tot know the landlord's address under s1 Landlord and Tenant Act 1985 if you request it in writing. If the landlord does not provide this in 21 days then they are guilty of a summary offense, which is a crime.


Practically speaking it may be quicker to merely look up the registered title to the property at the land registry. This will tell you who owns the freehold interest in the property (or the long leasehold interest in the flat). Enter the address of the property on the following website and pay a £4 fee to download a copy of the register.


If this is useful please kindly click accept so that I may be rewarded for my time. You will be free to ask follow up questions.


Kind regards,


Thomas, Lawyer
Category: UK Property Law
Satisfied Customers: 7372
Experience: BA (Hons), PgDip, Practising Solicitor
Thomas and 3 other UK Property Law Specialists are ready to help you
Customer: replied 5 years ago.
Tom - please send me the website address to get a copy of the register. Does this give the current address of the landlord? and/or contact number? Do you have any other tips to protect me from fraudulent withholding of my deposit or parts thereof, at the end of the contract? I do not trust the estate agents, since if they lie about the small stuff, they may lie about the big stuff. Also, when a property is advertised as 'furnished' is the landlord bound to provide decent mattresses? the estate agents said I accepted a property 'as seen' but I did not 'see' the mattresses, as there were tenants in the property when it was viewed. Now I find the mattresses are not even items I would ask a dog to sleep on. :) The springs are like metal pincers, and they smell. Frankly.
Expert:  Thomas replied 5 years ago.



Sorry, the Land Registry service is here:-


If the register does not list a separate address for the service of the landlord then you will have to cite the above referred to section of the act in order to request an address for service under statute. Refer them to the section and they will supply it. It will not have a telephone number on it and in fact they are only obligated to you an address


If the property is let as being a furnished property then those furnishings must be in good repair. If they are not then you can request that the landlord replaces them.


\if you are occupying the property under an assured shorthold tenancy - which you will be unless then rent is over 100k per annum and you did not receive a notice specifying that it was not to be an AST then your deposit should have been protected in a tenancy deposit scheme. If it has not been then you can sue the landlord for the ordinary of the deposit and a fine payable of three times the deposit amount if he does not then place it in a scheme/


In order to protect yourself you should take photos of areas of concern now, so that you can demonstrate the state of repair at the start of the tenancy .

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick Leeds, UK
< Previous | Next >
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick Leeds, UK
  • I did not know a French Law service existed and I was very impressed with the speed of reply --- very professional. Many thanks! Ms. Baker Alfafar, Spain
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC

Meet The Experts:

  • Aston Lawyer

    Aston Lawyer

    Property Solicitor

    Satisfied Customers:

    LLB(HONS) 20 years of experience in dealing with Conveyancing and Property Law
< Last | Next >
  • Lawyer/2013-10-8_19517_JAPROFILEPICTURE.64x64.jpg Aston Lawyer's Avatar

    Aston Lawyer

    Property Solicitor

    Satisfied Customers:

    LLB(HONS) 20 years of experience in dealing with Conveyancing and Property Law
  • Thomas's Avatar



    Satisfied Customers:

    BA (Hons), PgDip, Practising Solicitor
  • Clare's Avatar



    Satisfied Customers:

    25 years exeperience
  • INC's Avatar



    Satisfied Customers:

    LL.B, Pg.Dip, LL.M, M.B.A (Pending), Solicitor-Advocate. UK Practising Certificate issued by SRA., DIFC Courts Registered (Dubai)
  • Alex J.'s Avatar

    Alex J.


    Satisfied Customers:

    LPC, 2 Years Conveyancing
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Matt J's Avatar

    Matt J


    Satisfied Customers: