Thanks for your question.
You've got to ask for details of the tenancy deposit scheme in to which the deposit was placed. If it was not placed in the scheme then you will be able to apply for the return of the deposit and a fine payable from the landlord to you of three times the deposit amount.
If they have placed the deposit in a tenancy deposit scheme then all schemes run a dispute resolution process which you can available yourself of.
Ask for details of the scheme and ask for details of the company's registration number as you cannot find it and are concerned with this element of financial uncertainty. State that if they do not confirm the details of the scheme within 7 days hen you will take legal advice. You may have to go to a local landlord and tenant solicitor to write a letter before action to them to prompt compliance (£40.00 approx).
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